SolarWinds Service Desk
By SolarWinds
The SolarWinds Service Desk app for Android gives your technicians and end-users prompt entry to core service desk capabilities directly from their cell gadget. Your technicians can work on incidents and supply companies from anyplace and with the newly included end-user version, your service desk is out there anytime from wherever, making certain your workers have entry to the support and sources they should keep productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign energetic incidents
- Update and resolve issues
- Reference historical knowledge for troubleshooting
For Employees:
- Submit a ticket (such as a damaged device)
- Request services (such as entry to an application)
- Access self-service articles
- Check request standing
- Add feedback to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
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