DispatchTrack Field Operations

DispatchTrack Field Operations

By DispatchTrack

DispatchTrack is an end-to-end solution for firms with field-based workers. The answer consists of a cellular app for the sector sources and a web-application for the workplace supervisor to effectively handle your field operations. Dispatch Track delivers worth for service based, cell companies. Stop overtime, get financial savings and cut back overhead.

NOTE: Requires Scheduling and Management internet console entry (Monthly Subscription) to make use of the product. Please contact us at [email protected] for more information.

Features:

Schedule resources observe job progress

As the dispatcher of service jobs, you possibly can schedule your sources and outline an optimum route utilizing a map-based drag drop interface. Avoid trying up every address and manually plotting them on a map. Our customers have reported that what used to take minutes now solely takes seconds, and the job is finished accurately!

Turn by flip directions, real-time status replace and escalations

Dispatch Track not solely offers turn-by-turn directions, however it also permits service personnel to communicate with the workplace in real-time. Send job standing of job start and end time, and enter subject notes to speak with the workplace manager and get help as wanted.

Capture key job-completion data at customer site

After every job is completed, seize all key info to confirm completion including images, buyer signature and any key notes that can be utilized for future sales alternatives.

Accept bank card funds at job completion

DispatchTrack comes with a credit card swiper, which not only offers you the convenience of accepting fee on the job, without any delays, nevertheless it also presents a low rate (2% per transaction!) compared to different services.

Customer surveys

DispatchTrack takes buyer surveys to an entire new stage. Capture a buyer satisfaction survey on the mobile unit when service is rendered. Or simply ship the survey via email and the response is saved towards the service order. DispatchTrack can also take all of your customer's optimistic comments concerning the service, and seize it in a widget that you ought to use to advertise in your company website, a facebook web page or any other Internet medium --- thus improving your online reputation.

Open API

We understand you need all of your IT methods to be integrated. DispatchTrack provides an open API that enables your current gross sales order, success and other techniques to get and put data into DispatchTrack.

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