ServiceMax Zinc

ServiceMax Zinc

By ServiceMax Zinc

ServiceMax Zinc

Zinc Real-Time Communication connects technicians in real time with the folks and information needed to confidently get the job accomplished quickly and correctly, permitting the organization to reduce imply time to restore, boost buyer satisfaction and improve worker engagement. Instead of turning to non-compliant client apps, service teams can now flip to a robust, but easy to make use of, staff communication platform purpose-built for his or her wants — ServiceMax Zinc.

Hotline Communication:

• Connects technicians to the proper professional instantly with Hotline bots

• Bypass long call canter queues and e mail exchanges to get information shortly and efficiently

• Track each request

• Measure resolution times, quality of inner service, and adapt Hotline staffing to changing demands

Broadcast Communication:

• Broadcast info in real time to your teams’ cellular gadgets

• Alerts fill the display screen, requiring team members to work together with the message to proceed in the app

• Target a specific group of staff primarily based on critera similar to group membership, department, location, work expertise, or role

Team Communication:

• Communicate 1:1 and in teams

• Text, voice, video, content sharing and site sharing

• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for simple reference and access

Security:

• Military-Grade Encryption

• Customer Data Security

• Data Center Security

• Application Security

• Business Continuity and Reliability

Privacy:

• Data Ownership

• Custom Data Storage and Deletion

• Multi-Factor Authentication

• SSO and SAML 2.0

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