Enterprise Service Management

Enterprise Service Management

By Micro Focus Software Inc.

Enterprise Service ManagementEnterprise Service ManagementEnterprise Service ManagementEnterprise Service ManagementEnterprise Service Management

The Enterprise Service Management cell app is the cellular version of Service Management Automation.

Via Service Portal mode, end-users can:

Search service or help choices, knowledge articles and news

Browse the service or assist offerings

Create new service or assist requests

Approve or deny the request approvals or change approvals

Accept or reject resolved requests

Smart ticketing and Virtual Agent support

Switch between completely different tenants

Via agent mode, agent customers can:

Search for particular requests/incidents, CIs, individuals, and data articles or news

View the requests/tasks/incidents in my views

Filter request/task/incident record. For example, filter the requests in a selected priority

Update the detailed info of a request/task/incident

Post feedback to a request/task/incident

Add solution or advised solution to a request/incident

View the detailed data of Person information and make contact with the particular person by tapping the telephone number, the email handle or the location

For full details of our new release please go to Micro focus online documentation :

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the Micro Focus Service Management Automation Suite. You might activate the cell app by scanning a QR code from your company’s Service Management Automation Service Portal website online. You may also contact your IT administrator for an activation URL.

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